To provide you with the best service possible, we engage with select third-party providers who receive limited access to your information. However, this access is more restricted compared to the information you provide and is only accessed by Altitude Media staff.
We utilize Zoho Books for managing our accounting. Any customer information and purchases are stored on Zoho Books. Zoho staff members do not have access to or the ability to manipulate this information. In rare cases where technical assistance requires Zoho's access to our profile, their actions are supervised by an Altitude Media staff member. Furthermore, the contractual agreement with Zoho Books ensures that no information is shared or accessed without explicit permission from Altitude Media.
We make use of Zoho Assist to remotely monitor and access our customer's computer(s) with their explicit conscent. Zoho Employees never have access to the remote connection, and the remote connection is end-to-end encrypted
We rely on various Google services, including Google Workspace for emails, calendar, and contacts; Google Analytics for monitoring website usage and statistics; Google My Business for managing our business listing and responding to reviews; and Google Maps for navigation for consultations.
For staff members using Apple devices, your contact information may be saved in their iCloud service (e.g., Apple Mail, Contacts, Calendar). Apple Maps may also be used for navigation to and from consultations.
3CX is our telecommunications software provider, responsible for securely storing all phone calls, phone numbers, and call recordings on their servers.
Brevo (Previously: SendinBlue):
Brevo serves as our mass mailing provider. Any newsletters or notices sent are sent through Brevo. This service operates on an opt-in basis, ensuring that we do not send any information to you, our customer, without your approval.